For each order placed on resinbike.com, Esc Design shall issue a receipt for the material shipped, placing it inside the package. If specifically indicated by the customer, Esc Design shall issue an invoice by sending it in hard copy together with the contents of the package or by e-mail to the holder of the order, pursuant to art. 14 D.P.R. 445/2000 and DL 52/2004.

For the issuance of the invoice, the information provided by the Customer at the time of the order shall prevail. No changes to the invoice shall be possible after the invoice has been issued. Delivery costs shall be borne by the Customer and shall be explicitly stated when placing the order, unless offered. Payment of the goods by the Customer shall be made using the method chosen when placing the order. Nothing shall be owed by the Customer in addition to the order total.

Freight carriers used

Shipments are not automatically insured but can be insured for an additional fee. For any additional information please write an e-mail to resinbikeit@immagine.biz.

The following couriers are used for shipments within Italy, depending on the destination:

  • GLS Express Courier

    Shipping by GLS Courier takes on average 1-2 working days for delivery. This shipment is traceable, so you know where your parcel is at all times.

  • SDA Express Courier 

    La SDA spedizioni, ufficialmente SDA Express Courier S.p.A., è un servizio di corriere espresso per la spedizione di pacchi, pallet e documenti del gruppo BRT. Generalmente, SDA consegna questo tipo di spedizione solitamente in 24 o 48 ore.

For international shipments we use the following forwarding agents depending on the destination:

  • GLS Express Courier 

    Door-to-door delivery service in 36 European countries. Delivery in 48 hours to European economic centres: Germany, France, Austria, Spain, Belgium, Netherlands, Luxembourg; delivery in 72/96 hours to more distant European countries.

  • MBE Express Courier 

    MBE provides an ultra-professional service and brokerage. Shipments handled by this carrier are then entrusted to other couriers such as:

    • UPS Express Courier 

      Prevalentemente per spedizione all'interno della zona UE.

    • FEDEX Express Courier 

      This service is used for all countries outside the EU zone.

Preparation and Delivery Times

Envelope preparation times are normally 24/48 hours up to a maximum of 72 hours during peak season. No responsibility can be attributed to Resin Bike in the event of delays in order processing or delivery of the ordered items.

Please note that delivery can take place as early as the day after placing the order or, for some products, vary between 5 and 10 working days. In the latter case we will inform the customer in good time by phone call or e-mail.

Delivery in Italy will normally take 2/3 working days. In EU countries, parcels are delivered within 4/5 working days, while in the EXTRA-EU area, receipt of the envelope takes 7/9 working days, depending on the place of destination.

All shipments are fully traceable. Tracking codes are sent by email to the customer at the time the shipment is made by our operators.

Upon delivery of the goods by the courier, the Customer is required to check

- that the number of packages being delivered corresponds to the number indicated in the transport document anticipated by e-mail;

- that the packaging is intact, not damaged, not wet or in any way altered, including the closing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or the product, or the mismatch in the number of packages or indications, must be immediately contested, by affixing WRITTEN CHECK RESERVE (SPECIFYING THE REASON FOR THE RESERVE, e.g. "punctured packaging", "crushed packaging", etc.) on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of the delivered goods.

Any problems with the physical integrity, correspondence or completeness of the products received must be reported within 2 days of delivery, in the manner provided for herein.

In the event of failure to collect the material in stock at the carrier's warehouses within 7 working days due to repeated impossibility of delivery to the address indicated by the Customer when placing the order, the material ordered shall be returned to our warehouses.

Shipping Costs

Shipping costs vary depending on both the purchase volume and the country of origin. Below you will find a detailed list of shipping costs divided by major countries:

  • In Italy:
    • From 0 euro to 34,90 euro: 4,50 euro
    • From 35 euro to 49,90 euro: 3,00 euro
    • Oltre i 50 euro: spedizione gratuita
  • In Germany - Belgium - Luxembourg - Holland:
    • From 0 euro to 49,90 euro: 8,00 euro
    • From 50 euro to 99,90 euro: 6,00 euro
    • Over 100 euro: 4,00 euro
  • In France - Slovenia - Denmark:
    • From 0 euro to 49,90 euro: 10,00 euro
    • From 50 euro to 99,90 euro: 8,00 euro
    • Over 100 euro: 6,00 euro
  • In Croatia - Poland - Czech Republic - Spain - Hungary:
    • From 0 euro to 49,90 euro: 12,00 euro
    • From 50 euro to  99,90 euro: 10,00 euro
    • Over 100 euro: 8,00 euro
  • In the United Kingdom - United States - Canada:
    • From 0 euro to 34,90 euro: 22,90 euro
    • From 35 euro to 49,90 euro: 17,90 euro
    • From 50,00 euro to 99,90 euro: 15,90 euro
    • Over 100 euro: 9,90 euro

No liability can be attributed to Resin Bike in the event of tariff changes, as price adjustments by carriers or an increase in packaging costs may occur during the course of the year.

For all other countries not listed above, the shipping cost varies according to the rates imposed by the MBE courier and does not change according to the purchase volume. For further information we are available by email: resinbikeit@immagine.biz. or on WhatsApp: +39 335 5899833

Back to top

New Account Register

Already have an account?
Log in instead Or Reset password